Privacy Policy & Patient Rights

Family Support Care ("we," "our," or "us") is committed to protecting the privacy and dignity of our clients. This policy outlines how we handle personal health information (PHI) in compliance with federal and state regulations.

1. Commitment to HIPAA Compliance

We adhere strictly to the Health Insurance Portability and Accountability Act (HIPAA). All medical records, care plans, and personal information are stored securely and accessed only by authorized personnel directly involved in your care coordination.

2. Information We Collect

To provide high-quality home health services, we may collect the following:

• Personal Identification: Names, addresses, and contact details for clients and emergency contacts.
• Medical History: Diagnosis records, medication lists, and physician orders.
• Insurance Data: Policy numbers for billing through Medicaid, Medicare, or private insurers (Buckeye, Molina, Paramount, etc.).

3. How We Use Your Information

Your information is used solely for:

• Developing and adjusting your personalized Care Suite plan.
• Coordinating with your physicians and pharmacists.
• Processing billing and insurance claims.
• Ensuring quality control and safety compliance.

4. Patient Rights

As a client of Family Support Care, you have the right to be treated with respect, to participate in your care planning, and to refuse services at any time. You also have the right to access your medical records upon request.

5. Contact Us

If you have questions regarding our privacy practices or wish to file a concern, please contact our administrative office:

Family Support Care LLC
3991 Hamilton Middletown Rd
Hamilton, OH 45011
info@familysupportcare.org