About Us:
At Family Support Care, we believe that care is more than a service—it is a responsibility rooted in respect, culture, and human connection. Our approach is grounded in understanding that those who came before us deserve not only support, but honor. We bring a culture of caregiving that recognizes the lifelong contributions of older adults and ensures they are treated with dignity in the place they call home.
We provide compassionate, high-quality home care services designed to support physical health, emotional well-being, and daily independence. Every care plan is thoughtfully developed to reflect each client’s unique story, needs, and preferences, while also supporting families as trusted partners in care.
Our team is committed to delivering reliable, professional services with warmth and integrity. Whether assisting with daily activities, health management, or companionship, we focus on creating a safe, respectful, and empowering environment for every client.
Guided by our belief in intergenerational respect and expertly led care, we strive to redefine what home care looks like—where compassion meets excellence, and every individual is valued.
Family Support Care is accredited by Accreditation Commission for Health Care (ACHC) for compliance
with a comprehensive set of national standards. By choosing a healthcare provider that has achieved
ACHC accreditation, you can take comfort in knowing that you will receive the highest quality care. If you
have any concerns about the product or service that you receive from Family Support Care, you may
contact ACHC directly at 855-937-2242
We accept the following insurance- Medicare, Medicaid, Molina, Aetna, Anthem, Caresource, Buckeye, Worker Compensation and many more
Our mission is to provide compassionate, high-quality home care that honors each client’s life story, supports family partnerships, and promotes independence, safety, and well-being in the comfort of home.
Through continuous innovation, patient education, and a deep respect for human dignity, we strive to make healthcare safer, smarter, and more accessible—delivering care that meets both the medical and emotional needs of every individual we serve. We believe that every patient deserves not only advanced medical treatment, but also kindness, understanding, and dignity throughout their care journey.
Our vision is to bring a culture of respect and intergenerational honor to home care, ensuring that those who care for us are now cared for with dignity. We aspire to be a global leader in advancing medical excellence, pioneering innovations that make healthcare more human, personalized, and sustainable.
Through collaboration and forward-thinking solutions, we aim to transform how care is delivered and experienced across every stage of life.
Our core values are the foundation of who we are and what we stand for. They guide our every action, define our culture, and shape the relationships we build with patients, colleagues, and communities. Integrity, empathy, respect, and excellence form the heart of our commitment to care.
We value teamwork and collaboration—believing that the best outcomes are achieved when diverse minds and compassionate hearts work together. Innovation drives us forward, but humanity keeps us grounded, ensuring that technology always serves people, not the other way around.
why choose Family Support Care LLC?
Family Support Care was founded in 2016 on a simple belief: caregiving is a cultural responsibility rooted in dignity, respect, and honor for those who came before us. From the beginning, our goal has been to bring a culture of intergenerational respect into home health care, ensuring that individuals are not only supported but truly valued for their lifelong contributions.
Over the years, we have grown into a trusted provider by maintaining high standards of care and accountability. We are proudly certified and recognized by Medicare, Medicaid, the Ohio Department of Aging, the Ohio Department of Health, and the Ohio Department of Developmental Disabilities. We are also a certified Minority Business Enterprise, Woman Business Enterprise, and EDGE-certified organization in Ohio.
We provide services across key programs including Ohio Medicaid Waiver Services, PASSPORT, MyCare Ohio, and other Home and Community-Based Services, which are designed to help individuals remain safe in their homes and avoid institutional care. Our agency is contracted with major insurance providers such as Molina, Aetna, CareSource, AmeriHealth, Buckeye, UnitedHealthcare, Workers’ Compensation, Medicaid, and Medicare.
Our leadership has also been shaped through participation in respected regional and national programs, including Goldman Sachs 10,000 Small Businesses, the Regional Chamber’s C-Change program, SBA Emerging Leaders, and African American Cincinnati and Northern Kentucky’s Assets Over Liabilities initiative.
Today, Family Support Care continues to stand at the intersection of cultural values and clinical excellence, delivering compassionate care that is expertly led.
We Honor Your Life Story, Not Just Your Health Needs
Expertly Led by a PhD-Prepared Nurse
A Genuinely Personal Match, Led by a Dedicated Coordinator
A Culture of Intergenerational Respect, Not Just Compliance
Fully Certified & Trusted by Major Ohio Agencies
We Redefine Home Care by Blending Cultural Values with Clinical Excellence
Dr Cleopatra Kum (Administrator)
Dr. Cleopatra (Cleo) Kum is the founder and administrator of Family Support Care, where she leads with a vision rooted in dignity, cultural respect, and excellence in home-based care. A PhD-prepared nurse and assistant professor at the University of Cincinnati, Dr. Kum brings a unique blend of clinical expertise, academic insight, and entrepreneurial leadership to the organization.
Her approach to caregiving is deeply influenced by her cultural background, where caring for elders is seen as both a responsibility and an honor. This perspective shapes the foundation of Family Support Care, where clients are not only supported but respected for their lifelong contributions.
With extensive experience in home health, cardiovascular care, and community-based services, Dr. Kum is committed to building systems of care that are both compassionate and clinically sound. She is also actively engaged in advancing healthcare innovation, mentorship, and leadership development within her community.
Through Family Support Care, Dr. Kum continues to redefine home care by integrating cultural values, professional excellence, and a commitment to improving the lives of those served.
Lauren Dearinger (DODD Client and Caregiver Coordinator)
Lauren Dearinger is a dedicated DD Program Coordinator who brings both compassion and professionalism to her work every day. Through her experience within the DODD system, she has developed a strong commitment to supporting individuals and families in meaningful, impactful ways.
Lauren believes that care should always be personal. She focuses on building genuine relationships, thoughtfully matching caregivers with clients, and ensuring that every individual feels respected, heard, and supported. Her approach is grounded in reliability, responsiveness, and a deep sense of responsibility toward the families she serves.
For Lauren, this work goes beyond a role; it is a daily commitment to making a difference in the lives of others.
Amber Bowling
Amber Bowling is a dedicated Client and Caregiver Coordinator with a passion for delivering compassionate, high-quality home health care services. She serves as a reliable connection between clients, families, and caregivers, ensuring each person receives the support and attention they deserve.
With a strong focus on organization, communication, and teamwork, her role is to match clients with the right caregivers while maintaining smooth, efficient care coordination. Amber is committed to creating a positive experience for both clients and caregivers, making a meaningful difference in the lives of those we serve.
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